Rapid Response Admission Avoidance

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Short-term intensive support, including nursing and therapeutic assessments and social care for up to 10 days for patients who can be managed in the community but at risk of admission to hospital.

Social worker support available for patients requiring urgent social care input (regardless of whether they have health issues). This is on a trial basis until 30 April 2019. 

Eligibility criteria


  • Camden residents, 18+
  • patients requiring immediate health or social care assessment and intervention who can be managed at home (or are in a nursing/residential care home) to prevent an unnecessary hospital admission

Referral reasons and common conditions covered:

  • Without Rapid Response input, the patient would otherwise need hospital admission
  • Falls without apparent injuries, in particular, without hip pain
  • Simple Head Injury
  • Urinary tract infection, blocked catheter with pain or haematuria from infection
  • Respiratory tract infection
  • Cellulitis
  • Exacerbations of chronic obstructive pulmonary disease (COPD)
  • Congestive heart failure (CHF)
  • Dehydration
  • Unstable diabetes
  • Elderly frail patients who have become symptomatic and are at risk of admission, such as sudden reduction in mobility and new confusion
  • Patients at end of life – out-of-hours and not known to district nurses or palliative care
  • Urgent social care need (on a trial basis until 30 April 2019)


Patients whose primary needs are for:

  • mental health services
  • a life-threatening condition requiring hospital care

How to Refer EMIS Forms

Call Rapid Response team on 07717 858081. If unable to speak to team member, leave voicemail and team will call back.

Following the call, if referral deemed suitable, complete a CNWL Community Service referral form (see Downloads). Attach any relevant discharge or outpatient reports.

e: camdenrrt.cnwl@nhs.net

Alternatively, complete EMIS form.

Contact Details

Rapid Response Service

Social worker available Mon–Fri, 09:00–17:30 only.

Opening times: 24/7

t: 020 3317 3449 (Mon–Fri 09:00–17:00)

m: 07717 858081 (24 hrs)

e: camdenrrt.cnwl@nhs.net


If you have any comments or suggestions about this service please email Lyann Gross, Camden CCG Clinical Lead for LAS & Urgent Care.