NHS Complaints Advocacy

Add to CPD Subscribe to page updates Start a discussion

PohWer provide help to use the NHS complaints process, which covers all NHS-funded treatment, including dentists, pharmacists, opticians, if the NHS has provided this service to you.

Eligibility criteria


PohWer can:

  • give you an opportunity to speak confidentially to someone who is independent of the NHS
  • take time to listen to your experience
  • talk to you about what support you need to make your complaint
  • give you information about the different ways that you can raise your concerns
  • help you to think about what you would like to achieve from your complaint
  • help with writing letters of complaint
  • attend meetings with you to support you with your complaint

PohWer cannot:

  • investigate your complaint
  • support you with a complaint about something that happened more than 12 months ago, unless you have only just found out that something went wrong or you have a good reason for not complaining sooner. This is because the NHS regulations say you should complain within 12 months
  • support you with a complaint about private health care
  • support you to complain about a medical professional’s fitness to practise
  • give you medical or legal advice

How to Refer Self Referral

Fill in the referral form (see Downloads) and send to pohwer@pohwer.net or call the helpline on on 03004 562370.

Contact Details

PohWer NHS Complaints Advocacy

t: 0300 456 2370 or 0203 553 5960

e: pohwer@pohwer.net or LondonIHCAS@Pohwer.net