Changes to MSK Referrals

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There have been a number of concerns regarding MSK referrals not being processed in a timely or appropriate manner.

They have established an agreed path for patients and practice staff. If a patient fails to respond to the MSK Service 5 days after the first phone call, their referral will not be processed and they will be advised to return to their GP for a new referral.

However if a patient contacts the MSK Service within a month of the referral date, the service will re-activate the referral without the necessity of returning to their GP.

For any comments or queries, please contact cass.jones@nhs.net MSK Quality Assurance Officer.

Expiry date: Oct 1st, 2019